Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
The Account Manager (German-speaking) Retention is responsible for managing and expanding existing mid-market accounts for Equinix solutions, with a strong focus on customer retention, contract renewals, and revenue protection. The majority of customer interactions are conducted via phone and email, with occasional visits to local clients.
Responsibilities
Building & Maintaining Customer Relationships
Develops and maintains strong relationships with key stakeholders in assigned German-speaking accounts
Acts as the primary point of contact for customer issues, ensuring timely and effective resolution
Conducts regular Business Reviews and occasional Executive Briefings in German
Leveraging Internal Teams & Channel Partners
Coordinates with internal teams (Sales Engineers, Solutions Architects, Customer Care, Sales Operations, etc.) and external partners (resellers, strategic alliances) to deliver comprehensive solutions
Utilizes partner networks to identify and develop cross- and upsell opportunities within existing accounts
Account & Contract Management
Analyzes and documents the customer landscape, with special attention to contract terms, renewal dates, and notice periods
Develops account plans focused on retention and expansion of existing business
Proactively manages contract renewals, identifying at-risk customers and leading renewal negotiations to protect revenue
Solution Selling
Identifies customer needs, challenges, and technical requirements, recommending appropriate Equinix solutions
Presents and adapts the full suite of Equinix offerings to meet specific customer requirements
Leverages external partners to develop new solutions and explore additional business opportunities
Negotiation & Offer Management
Leads commercial and contract negotiations, using internal resources as needed to secure optimal terms
Understands commercial levers and develops initial recommendations for deal structures
Pipeline & Forecast Management
Maintains and monitors the opportunity pipeline in Salesforce (SFDC), ensuring accurate forecasting and identifying churn risks
Prioritizes accounts to achieve sales objectives and maintain a healthy pipeline
Qualifications
Bachelor’s degree or equivalent professional experience
Minimum 2 years’ relevant experience in account management, ideally within IT/technology
Native in German and Fluent in English (written and spoken)
Experience with complex contract structures, renewals, and churn management
Strong communication, relationship-building, and negotiation skills
Knowledge of technology sales, particularly in colocation and digital infrastructure, is a plus
Experience managing contract renewals, notice periods, and commercial negotiations is essential
Ability to work cross-functionally and leverage internal and external resources to maximize customer value
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
