As a successful CO+I CE Field Service Engineer, your success will be measured by: Data Center OperationsEnsures compliance with data center business units and service-level policies.Engages with appropriate teams and resources to execute tasks or projects.Manages programs associated with area of responsibility.Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.Participates in Root Cause Analysis (RCA) process as appropriate. Service DeliveryMaximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiencyOversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)Reduce high-impact and human-error Critical Environment (CE) incidents year over yearDeliver on cost/energy efficiency initiativesSupport delivery of the Datacenter's Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacentersCoordinate, plan, schedule, and supervise CE audits and compliance verification as neededEnsure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoringEstablish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)Work with regional and global peers to share and build best practices across the entire datacenter portfolio Data Center Work EnvironmentShares best practices; assists others in learning role, process, procedures.Provides mentorship across data centers for specific expertise. Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.Suggests improvements in implementation based on depth of understanding.Contributes to a positive team environment by learning and adopting best practices.Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team. OwnershipIn alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).Supports escalation of issues to appropriate owner. High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility,OR 3+ years industry experience and college course work. 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services Experience working on large scale CE projects
