Customer Service Maintains a strong focus to optimize resources and improve quality. Articulates the impact of work performed within the Data Center to technicians. Seeks information about the underlying needs of customers. Positions organization to deliver solutions that exceed customer expectations. Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment. Engages with internal and external stakeholders to manage issues as they arise. Ensures team is following all processes and procedures to do this in a timely manner. Manages schedule of DBD destruction or shredding in partnership with senior leadership. Performs DBD destruction as necessary. Assists with security investigations. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary. Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Coordinates with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries. Ensures teams maintain and perform steps required to keep the inventory balance accurate. Performs transactional related work, such as execution of purchase orders (POs) and contracts. Assists senior leadership with escalated procurement issues. Manages and coordinates any escalated task risks and reported issues. Ensures team is in compliance with heavy-lifting equipment requirements. Ensures teams process failed vendor hardware devices using online/other tools and processes RMAs as needed. High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field OR equivalent experience. These requirements include, but are not limited to the following specialized security screenings: 3+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.
