Customer Service Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies. Builds strong working relationships with customers. Identifies, coordinates, manages expectations, and offers alternatives when defining stakeholder solutions in light of ongoing company standards, operations, and procedures (e.g., schedule, technical feasibility, policy, procedure, tools). Ensures DBD serial number matches with database. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary. Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Ensures complete and detailed physical inventory tracking and staging. Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity. Performs material movement, including shipping/receiving and inventory management per standard process. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery. Coordinates with security escorts for third-party vendors. Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices. High School Diploma AND 1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience. Ability to read, write and speak fluent English These requirements include, but are not limited to the following specialized security screenings: 2+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.
