Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians. Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use). Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians. Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training. Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities. Embodies our culture and values. Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components. You may be required to travel between sites as part of this role so a full Irish driver's license will be required. These requirements include, but are not limited to the following specialized security screenings: As stated in the job posting, this position requires verification of citizenship or other protected status to meet legal requirements of the role. Experience supporting IT equipment or related technology. Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
