As the Director, Enterprise Technology employee satisfaction with QTS’ IT is your mission. You will be responsible for the strategic direction, planning, execution, and support of QTS's enterprise applications portfolio. You will lead, mentor, and set the strategy for three teams: Enterprise IT (responsible for end user support, laptops, mobile devices, AV, and Microsoft 365 ecosystem), the ServiceNow team and associated SDLC, and a business application support team. You will also collaborate with other IT leaders, business stakeholders, and external partners to ensure alignment of enterprise applications with QTS's business goals, IT strategy, and industry best practices.
RESPONSIBILITIES, other duties may be assigned.
Develop and implement a vision and roadmap for enterprise applications that supports QTS's growth, innovation, and digital transformation initiatives.
Create the next generation interface for employees to interact with IT; comfort with deploying/integrating AI and LLM’s is a must
Manage the delivery, maintenance, and enhancement of enterprise applications, ensuring high availability, reliability, performance, security, and user satisfaction.
Oversee the governance, architecture, design, development, testing, deployment, and integration of enterprise applications.
Establish and enforce standards, policies, procedures, and best practices for enterprise applications, ensuring compliance with QTS's internal controls, audit requirements, and industry regulations.
Manage the budget, resources, vendors, and contracts related to enterprise applications, ensuring optimal utilization, cost-effectiveness, and value delivery.
Lead, coach, and develop a team of talented and motivated IT professionals, fostering a culture of collaboration, accountability, innovation, and customer service.
Build and maintain strong relationships with key business stakeholders, understanding their needs, expectations, and feedback, and ensuring alignment of enterprise applications with business priorities and objectives.
Ensure that all new applications to the QTS suite of tools are inventoried and referenceable.
Partner with lines of business on identifying use cases and requirements and assisting them with finding the right tool and process for the job
Stay abreast of emerging technologies, trends, and best practices in the enterprise applications domain, and evaluate their applicability and potential benefits for QTS.
Provide strategic guidance, thought leadership, and subject matter expertise to senior management and other IT leaders.
Take QTS’ IT to the next level while providing coaching and mentoring to reporting managersBASIC QUALIFICATIONS
Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent combination of education and experience.
10+ years of progressive experience in managing enterprise applications, preferably in a data center or managed service provider environment.
10+ years of experience in leading and managing teams of IT professionals, including hiring, performance management, coaching, and development.
Knowledge and Expertise in Microsoft 365 and Azure technologies, including administration, configuration, integration, migration, and security.
Familiarity with in ServiceNow platform, including development, customization, implementation, and support of various modules and applications.
Experience in managing various business applications, such as ERP, CRM, BI, HRIS, etc., preferably in a cloud-based environment.
Experience in applying agile methodologies, tools, and practices to enterprise applications development and delivery.
Experience in managing vendors, contracts, and service level agreements for enterprise applications.
Strong knowledge of IT governance, architecture, design, development, testing, deployment, and integration principles and practices for enterprise applications.
Strong knowledge of IT security, compliance, and risk management standards and frameworks for enterprise applications.
Strong business acumen, analytical, and problem-solving skills, with the ability to translate business needs and objectives into technology solutions.
Excellent communication, presentation, and interpersonal skills, with the ability to communicate complex technical concepts to technical and non-technical audiences.
Strong leadership, collaboration, and influencing skills, with the ability to build trust and rapport with senior management, business stakeholders, IT peers, and team members.
PREFERRED QUALIFICATIONS
Microsoft and/or ServiceNow certifications are preferred.
Experience with Atlassian suite of tools
MBA
Agile/Scrum
KNOWLEDGE, SKILLS, AND ABILITIES
Relationships– Build valuable relationships with people, facts, and context. Deeply aligned relationships are the key to unlocking the power of people to overcome the challenges they face and achieve more than they could in isolation.
Creativity– Apply integrated thinking. Creativity is necessary to produce unprecedented value. By combining awareness of new facts and deeper understanding of people’s purposes and concerns we are able to generate a surplus of ideas. And create the possibility of changing the world.
Collaboration– Develop aggressive AND realistic plans. Working collaboratively is required to make the best decisions on how to allocate time, money and talent and thus enable our dreams to become reality.
Accountability- Get the job done. We must be clear on who is going to do what by when. Accountability is the only way that change occurs. Constant acts of courage (people doing something) inspire others to join in making the world a better place.
Learning– Lead in a developmental environment – Turning learning into action is fundamental to unleashing the power of QTS. By embracing change and appreciating others, we accelerate business improvements and our own development and fulfillment.
TOTAL REWARDS
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is bonus eligible.
This job may be eligible for equity.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
